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What are the UserID & Password requirements

Will this change to PTS affect PHConnect?

No, this change is a function specific to PTS.

How can I change existing User ID'S and/or Password's?

Users will be prompted, and automatically redirected, to the 'Account Info' screen to change their User ID and/or Password upon login. This function will be enabled beginning Friday, March 4 at 7:00 am EST.

If I do not change my current password as recommended, will it be possible to connect to the PTS system?

No, if the policy is not followed per the recommendation then the system will be unusable.

I want to change the credentials for the users in my Account, can I do this?

Yes, if you want to change the credentials for your users you would do this by logging into the PTS system as the Account Administrator.
_{Please refer to the screenshots in the footnote for additional details.}

I want to change my credentials today, can I do that?

The PTS team does not recommend that any credential management take place until the policy function has been enabled.

How will I know if I need to change my UserID and/or Password?

If you received a notification at the login screen to change your UserID and/or Password, you have been identified as requiring credential management.

The UserID field is currently locked (yellow) and I cannot make any changes, how do I update this information?

Once the policy function is enabled fields that are currently locked will be unlocked to support editing capability.

Will our users be required to do this on an ongoing basis?

No, we do not foresee a situation where users would be required to update this information on a regular basis. However, if there are policy changes made at a Corporate IT level that affect PTS users then this may happen. In the unlikely event this occurs, we understand that this would be an inconvenience and appreciate your understanding. Users would be notified and prompted to update their credentials accordingly.

What is the difference between the announcement I received last week and the announcement today?

The previous announcement was intended to serve as a notification for a future planned maintenance event. The announcement today is informing you that this planned maintenance event is taking place.

Who do I contact for questions?

Please email the PTS Support Team at support@parkertracking.atlassian.net

Administrator Functions

Select the Account' Details button

Select the Edit button for the individual requiring credential management changes

Navigate to the User Info tab
Update the 'User ID' field
Update the 'User Name' (First Name, Last Name)
Update the 'Password'
Update 'Email'
Select Confirm

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